What is the purpose of this Privacy Policy?
This Privacy Policy explains how 1xBet collects, processes, stores, and protects personal data. It defines the types of information collected, the reasons for processing, the legal bases used, and the rights available to users.
By using the platform or submitting personal data, you acknowledge and accept this policy. Without acceptance, access to services may be restricted.
Who is responsible for personal data?
1xBet acts as the data controller. This means the company determines how and why personal data is collected and processed.
The platform operates under applicable legal frameworks governing data protection and user privacy.
How can you contact the data protection team?
For any privacy-related questions or requests, you can contact:
- Email: [email protected]
This channel is used for access requests, corrections, complaints, and privacy concerns.
On what legal grounds is data processed?
Personal data is processed only when a valid legal basis exists:
- Contract performance
- Legal obligations
- User consent
- Legitimate interests
- Public interest
- Protection of vital interests
Each processing activity is linked to a defined legal reason.
What does legitimate interest mean?
Legitimate interest refers to business or operational needs such as security or service improvement.
- Processing must remain balanced
- User rights must not be overridden
- Users can object in certain cases
Where applicable, the reason is clearly communicated.
How long is personal data stored?
Data retention follows strict rules:
- Stored while the account is active
- Retained after closure only when necessary
- Kept longer if required by law or regulation
Some data may remain for technical or compliance reasons.
What information is collected?
The platform may collect:
- Registration details
- Transaction and betting history
- Customer support communications
- Survey responses
- Device and browsing data
Publicly available sources may also be used when legally permitted.
Are phone calls recorded?
Yes, calls may be recorded for:
- Service quality monitoring
- Security purposes
- Dispute resolution
Recordings are stored securely and used only for operational needs.
Is personal data shared with third parties?
Data may be shared with:
- Legal and regulatory authorities
- Identity verification providers
- Fraud prevention services
- Payment and technical service providers
- Sports governing bodies
All sharing is governed by strict contractual and legal safeguards.
Is data transferred internationally?
Yes, data may be transferred outside the EEA. In such cases:
- Standard contractual clauses are applied
- Equivalent protection measures are enforced
- Transfers occur only when legally permitted
Appropriate safeguards ensure data protection standards are maintained.
What rights do users have?
Users have the right to:
- Access their personal data
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
- Challenge automated decisions
These rights can be exercised through official contact channels.
How are cookies used?
Cookies are used to:
- Enable core website functions
- Improve user experience
- Analyze traffic and performance
- Personalize content and services
Users can manage cookies through browser settings.
How is data secured?
Security measures include:
- Encrypted databases
- SSL encryption
- Firewall protection
- Restricted system access
Data is protected against unauthorized access and misuse.
Is the service available to minors?
No. The platform is strictly limited to users aged 18 and above. Any data linked to minors is removed.
Can this policy change?
Yes. The Privacy Policy may be updated to reflect legal, technical, or operational changes. Users are informed of significant updates and should review the policy regularly.